Frequently Asked Questions

ELEMENTS3 BECOMES COMMON GROUND YOGA

+ What happened to Elements3 Yoga?

In August 2018 Elements3 Yoga was sold to Erica Tharp & Lauren Turner, employees of then E3. Shortly after, the name of the studio was updated to Common Ground Yoga to more clearly reflect the community that has been built at the studio.

+ What about my credits & passes?

We have retained ALL the information from Elements3 ... all your class packs, account credit and memberships are still valid! We've only changed our name.

+ Will my old passes expire?

Previous to March 2018, class packs did not expire. Now that the business is under new ownership we unfortunatly cannot honor those passes indefinately, but we do hope you come in to redeem them! The new expiration date for passes purchased before March 2018 is now October 1st, 2019.

+ Am I a new student if I went to Elements3 but havent been to Common Ground Yoga yet?

Not really... Just as we are carrying over all purchases from Elements3 Yoga, we also are carrying over your visit history. So technically no, you are not consider a "new client" and wouldn't be eligible for any new student specials.

However... we are willing to make a few exceptions if you are willing to give us another chance. If you do not have any current valid passes remaining on your account, have never been a member, and haven't been in the studio since June 2018, we are willing to extend a new student offer to you again to try the studio. Please contact us at info@oncommongroundyoga.com with your name and contact info and we will look to get in touch and get that activated for you.


NEW STUDENT FAQs

+ It's my first time at the studio, do you have any specials offers?

Yes! If you are a new client, you are eligible for our Introductory Offers.

+ Who is considered a new student?

A new student/client is someone who has not taken a class at Common Ground Yoga (formally Elements3 Yoga) before. Once you've attended a class, either as a drop-in, ClassPass, etc you are no longer considered "new", even if you create a new account under a different email address. Any New Student promotional prices are only eligible to you on or before your first visit.

+ What if I am not sure if I'm ready to commit to an intro offer?

Intro Offers must be purchased on or before your first class. However, if you did purchase a drop-in for your first visit, you can upgrade to one of our Intro Offers BEFORE you leave the studio. Please inform the instructor at your first visit, after class you'd like to continue with one of our Intro Offers. You must pay the difference of the drop-in and Intro Offer. Intro offer begins same day.

+ My intro offered expired before I got to use all my passes; can I get an extension?

Unfortunately, no. Our "Any 5 Classes for $50" offer expires 5 weeks after your first visit. With over 30 classes offered weekly, most students have plenty of opportunity to use all 5 passes in the 5 week window. However, even if you've only been able to attend 3 or 4 classes you've saved on the cost of our drop-in.

+ I'm new to yoga. Where do I start?

We have many new students walking through our doors to try yoga. If you are brand new to yoga we suggest a slower-paced class, such as Slow Flow, Taoist, Yin Yoga, Gentle Mindful Yoga or Restorative Yoga. We also offer Private One-on-One Initial Assessments for new students, if you'd prefer more individualized attention.

+ Can beginners try other classes?

Of course! Our instructors are well trained and can offer lots of options and modifications to you can attend any of our classes. Let the instructor know before class that you are a beginner and share any concerns you may have.

If you are trying aerial yoga, we do not recommend trying the All-Levels class until you've attended a few other classes first.

+ What is the fitness level required for aerial yoga?

Aerial yoga will develop your upper body and core, especially. It can take time to develop muscles needed for some aerial yoga poses. We recommend attending an Aerial Flow Fusion Class or Aerial 101 workshop prior to attending a Level 1 class. For Aerial Level 2, you must have already taken at least 1 other aerial yoga class here at our studio.

+ Do you have hot yoga?

No, but we do keep the studios warm, at about 75 degrees.

+ I enjoy the physical challenge of hot yoga, will I still get benefits from non-heated yoga?

Yes! While hot yoga has some therapeutic benefits, non-heated vinyasa Flow classes can offer you a physical workout if you are up for the challenge. Yoga in a non-heated space offers students more agency over how much they want to "feel the internal burn".

+ Do you rent mats?

We have plenty of extra yoga mats for you to use at no charge. We just ask you wipe your yoga mat down at the end of class.


TECHNICAL FAQs

+ How do I check if I've successfully booked a class?

Sign into your account (link at top of the page) and click schedule to view your class reservations. Alternatively, download the MINDBODY app to your smart phone and set Common Ground Yoga as your favorite. You can easily access our schedule right from your phone.

+ I purchased a pricing option but can't see it on my account. When I book it asks me to pay.

Sometimes, when a student creates an account in the MINDBODY app after they visit the studio, a duplicate account is created. Don't worry! If you made a purchase, we will have a record. First, if you are in the MINDBODY app, make sure the account is synced by following these instructions. If you still don't see your passes please contact info@oncommongroundyoga.com and we help.

+ How to I cancel a class reservation?

Sign into your account and click schedule to view your class reservations. Select "cancel."

+I can't log into my account...

Please email info@oncommongroundyoga.com and let us know, we'll be happy to help.

+ I need to suspend/put a hold on my Membership...

Please email info@oncommongroundyoga.com and let us know, we'll be happy to help.